Support

AI Blood Test Analyzer ("Blood Test AI")

Need help? Support for this app is provided by its developer, More Dijital. Purchases, billing, cancellations, and refunds are handled directly by Apple — see the sections below. An email address for everything else will be published here.

How does Blood Test AI work?

Scan or upload a photo or PDF of a blood test report. The App sends the image to our processing service, which uses an AI model to read the values and generate a plain-language explanation. Results are saved on your device.

Is my data safe?

We do not require an account, and we do not store your report images on our servers. See our full Privacy Policy for details on exactly what is sent, where it goes, and what stays on your device.

Is this a medical diagnosis?

No. Blood Test AI explains laboratory values against general reference ranges — it does not diagnose conditions and is not a substitute for professional medical advice. Always discuss your results with a healthcare provider. See our Terms of Use.

How do subscriptions and credits work?

Blood Test AI offers a yearly subscription for unlimited scans, and a one-time purchase that unlocks a single report. Both are billed through your Apple ID, managed under Settings > your Apple ID > Subscriptions on your device. See the pricing and billing details in our Terms of Use.

How do I cancel or get a refund?

Subscriptions are managed and cancelled entirely through Apple, under Settings > your Apple ID > Subscriptions on your device. Refunds are handled by Apple at reportaproblem.apple.com — we do not process payments directly.

How do I delete a scan, or all my data?

Delete an individual saved test from within the App to remove both its result and the stored image or PDF. Deleting the App from your device removes everything, since nothing is kept on our servers.

Something isn't working — how do I report it?

Get in touch using the contact details at the top of this page, and tell us what happened and — if possible — which device and iOS version you're using. That makes the problem much faster to track down.